One Platform
   Unlimited Applications

    #customerexperience     #intelligentautomation     #cloudfirst     #RPA     #digitaltransformation


   One Platform
   Unlimited Applications

    #customerexperience     #continuousinnovation     #ontimeonbudget     #digitaltransformation     #extendlegacysystems




Our single platform for case management and workflow centralises all information surrounding a case and provides users with all the tools they need – whether they are resolving an issue, managing a claim, fulfilling a service request, approving a form or onboarding an employee.

The heart of the solution is an automation engine and electronic routing system that enables organisations to process work faster and more efficiently. A rich set of point-and-click configurable rules and actions allows business processes to be quickly automated with no need for custom programming.

With CaseFlow, organisations significantly decrease document processing time, increase staff productivity and improve input, storage and retrieval accuracy through a simple and flexible user interface.

  • Presents all related documents and data to the user
  • Supporting material – transcripts, essays and so forth – in electronic form would follow along and be easily retrievable, freeing the staffer from the low-value task of hunting for the loose paper documentation
  • Provides a framework of rules to efficiently route electronic documents and data
  • Once they are done with their work, the work task is automatically routed to the next worker
  • Provides detailed auditable history to monitor security and employee performance
  • Provides a 360-degree view into the information users need to make smart decisions, from data records and documents to conversations and emails
  • Reporting dashboards and audit trails of all activities increase transparency, support compliance and help organisations identify opportunities for improvement
  • Save the time and cost of building, managing and upgrading multiple systems by creating content-enabled applications on one point-and-click configurable platform

  • Offers flexible deployment and access across multiple interfaces and line-of-business integrations
  • Enforces consistent business practices, reducing process variance and associated risk
  • Employees at every level work more efficiently because they spend more time on tasks best suited to their individual skill
  • The end benefit is higher efficiency and speed to resolution
  • Empowers employees to work smarter
  • Increases visibility and control
  • Offers one platform for solutions enterprise-wide
  • Increases user productivity and ensures continuity of processes
  • Supports many solutions with one scalable platform
  • Drives value with fast deployment and quick returns