---
title: Apps for Biz - Service Ticketing
---

[![ecm360_Slim](https://www.ecm360.co.nz/hs-fs/hubfs/ecm360_Slim.png?width=828&height=400&name=ecm360_Slim.png "ecm360_Slim")](https://www.ecm360.co.nz/?hsLang=en)

##    One Platform    Unlimited Applications

**     #customerexperience     #intelligentautomation     #cloudfirst     #RPA     #digitaltransformation **

##    One Platform    Unlimited Applications

**     #customerexperience     #continuousinnovation     #ontimeonbudget     #digitaltransformation     #extendlegacysystems **

| ![ST_140X140](https://www.ecm360.co.nz/hs-fs/hubfs/ST_140X140.png?width=80&name=ST_140X140.png)   | **Service Ticketing** |
| --- | --- |

**Overview**

The Service Ticketing app standardises the service and request process with electronic forms. Centralise and track all of the information related to a single request in real-time to accelerate resolution times and improve service levels.

[![Learn More](https://hubspot-no-cache-ap1-prod.s3.amazonaws.com/cta/default/5218474/0b4eca66-5925-4fd5-be9a-0acd1376162d.png)](https://hubspot-cta-redirect-ap1-prod.s3.amazonaws.com/cta/redirect/5218474/0b4eca66-5925-4fd5-be9a-0acd1376162d)

Features

- Administration to handle categories, worker assignment, and notifications
- Pre-configured views for better user experience
- Activity Management around a request
- Different Views based on User Profiles

Benefits

- A repeatable way to track new requests 
- Allows workers to be assigned to requests and help manage team workload
- Provides metrics to report on request response times
- Ability to categorise requests and assign workers based on specialties

 

 

 

 

Pixel ignition Ltd (2003) T/A ECM360 leverages industry leading easily configurable technology platforms to solve business challenges that prevent organisations from meeting their ever-changing business needs.   We do this through the creation, storage, collaboration, protection and management of a wide range of digital content and information thereby optimising your business resources.

Solutions

Inspiration

Company

[![Share on linkedin](https://static.hsappstatic.net/cms-default-modules/static-1.92/img/linkedin-color.png) ](https://www.linkedin.com/company/ecm360-limited) [![Share on twitter](https://static.hsappstatic.net/cms-default-modules/static-1.92/img/twitter-color.png) ](https://twitter.com/ecm360_nzaus) ![Share on email](https://static.hsappstatic.net/cms-default-modules/static-1.92/img/email-color.png)

Level 8, 139 Quay Street  
Auckland 1010  
New Zealand

 

Telephone: +64 9 363 2768  
E-mail: [info@ecm360.co.nz](mailto:info@ecm360.co.nz)

 

**