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ST_140X140

 

Service Ticketing

Overview

The Service Ticketing app standardises the service and request process with electronic forms. Centralise and track all of the information related to a single request in real-time to accelerate resolution times and improve service levels.

Learn More

  • Administration to handle categories, worker assignment, and notifications
  • Pre-configured views for better user experience
  • Activity Management around a request
  • Different Views based on User Profiles

  • A repeatable way to track new requests 
  • Allows workers to be assigned to requests and help manage team workload
  • Provides metrics to report on request response times
  • Ability to categorise requests and assign workers based on specialties

 

 

 

 

Pixel ignition Ltd (2003) T/A ECM360 leverages industry leading easily configurable technology platforms to solve business challenges that prevent organisations from meeting their ever-changing business needs.   We do this through the creation, storage, collaboration, protection and management of a wide range of digital content and information thereby optimising your business resources.
    Solutions
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    Level 8, 139 Quay Street
    Auckland 1010
    New Zealand

     

    Telephone: +64 9 363 2768
    E-mail: info@ecm360.co.nz